Affinity Beads Returns Policy

The following points apply to all orders placed via the Affinity Gems web site, by phone and email:

• All goods must be examined upon receipt, If found damaged, please inform us as soon as possible.
  
• We will accept returns within seven days of posting, provided the bead strands remain fully intact and as they were received. In this case, a credit note will be raised against accepted returns. All returns are at the customers own expense.
  
• (The Customer) must fully insure any goods returned to us by recorded delivery.
  
• In the case where it is proven that the items were faulty when they left its premises, Affinity Gems will issue a credit note or refund.
  
• Affinity Gems has the right to refuse any refund against items that have been tampered with, are without the original price tag and any returns received outside of the seven days.
  
• Special Orders (e.g. bulk orders, where we source specific items for you):
  Please ask for a copy of our Full Terms & Conditions.