Affinity Beads Returns Policy

The following points apply to all orders placed via the Affinity Beads (ABL) web site, by phone, email & fax:

• All goods must be examined upon receipt, If found damaged, please inform us as soon as possible.
  
• We will accept returns within seven days of posting, provided the bead strands remain fully intact and as they were received. In this case, a credit note will be raised against accepted returns.
  
• (The Customer) must fully insure any goods sent to or from us. We will charge post and packing at cost and will choose the most cost-effective, recorded method.
  
• In the case where it is proven that the items were faulty when they left its premises, ABL will issue a credit note or refund.
  
• ABL has the right to refuse any refund against items that have been tampered with and any returns received outside of the seven days.
  
• Special Orders (e.g. bulk orders, where we source specific items for you):
  Please ask for a copy of our Full Terms & Conditions.