We personally select all of our items to ensure we offer you the best quality and maintain consistency. We guarantee that you will receive the best quality items we have available and if for any reason we do not have the required quality, we will tell you.
Should any beads be damaged at the time of posting, we will replace the strand or discount it if it is the last in stock and inform you.
Should any beads be damaged on receipt, please contact us immediately, before you remove all of the packaging. (Please see our Terms & Conditions regarding returns)
We guarantee to give you our best attention at all times. If we are away at an exhibition, we will send your order at the earliest opportunity and confirm when you are likely to receive your items.